Frequently Asked Questions (FAQ)
Q: Can Weights and Measures get my money back if I am overcharged? 
     A: No, you must seek reimbursement from the retailer. However, you may file a complaint with Weights and Measures.

Q: If I go to a store and they charge me the wrong price, are they required to give me the item for free?
     A: No, stores are not required to give you the item for free, but some stores do.

Q: Why can I put 20 gallons of gasoline in my tank when my vehicle's owner manual tells me I have a 19-gallon tank?
     A: The manufacturer is quoting an estimated size of the tank. Your gas tank may hold more or less than what is stated in the owner's manual. Other factors that may have an impact include slope of ground, when the auto shutoff valve activates and/or the accuracy of the gas gage.

Q: Does the Weights and Measures department control the price of gasoline?
     A: No, we only regulate the posting of the price.

Q: Are gas pumps in Memphis required to have approval seals?
     A: Yes, all pumps are required to have Weights and Measures approval seals.

Q: What can I do about water in my tank from refueling? 
     A: Call the State of Tennessee Weights and Measures Petroleum division. 

Q: Who checks the octane ratings?
     A: The State of Tennessee Weights and Measures Petroleum division
Contacts
Terence McBride
Manager, Weights and Measures

2355 Appling City Cove
Memphis, TN 38133
Phone: (901) 636-2947
Fax: (901) 387-2185
Email: weights@memphistn.gov

Administrative Staff Hours
Monday- Friday
7:00 am – 3:00 pm
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