Privacy Statement
Privacy Policy

The City of Memphis recognizes the importance of protecting the privacy of this website's users. The City of Memphis E-portal was created to bridge the communications gap between City government and its citizens and provide interactive services. The goal of this site is to encourage user participation in City government, to deliver electronic services to the public, and to help create a better Memphis for all.

Personal/Confidential Information

The City of Memphis does not use its website to collect personal information for any purpose other than to respond to a user's request or input, or to complete an online transaction, as more fully described below. The City of Memphis does not collect information for commercial marketing from this site and will not send you unsolicited email for any commercial offers or advertisements at any time.

The City of Memphis does not create individual profiles with the information provided by users of this site, nor does it give such personal information to third parties or private organizations. The City does not track information about individuals and their visits. The information does not identify you personally. Web usage summary statistics are gathered for site management and other purposes such as determining technical design specifications, identifying system performance issues and assessing what information is of most and least interest to our users.

The following information we do automatically collect and store about your visit:
  • The Internet domain and IP address from which you access this website
  • The type of browser and operating system used to access the site
  • The date, time and duration of the visit
  • The pages visited
  • If you link to this site from another website, the address of that site

If a user chooses to provide personal information, such as sending an email to a City employee or by filling out and submitting an online form on the website, the City of Memphis may use that information to respond to the user's message and to assist in obtaining information the user may have requested. The City of Memphis treats emails and submitted online forms the same way it treats letters to a Council member or a City department.

In order to provide electronic commerce capabilities, the name, address and payment information (if applicable) that the user might provide when using this website may be collected, processed and disclosed to complete an online transaction and for record keeping for billing, permits, licenses and other business-related purposes.

Cookies or other technology may transfer information from this website to the hard disk on your computer for record keeping purposes. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. The use of cookies or similar technology is an industry standard, and many major websites use them to provide features that users find useful. Cookies identify a user's computer but do not personally identify users. Most browsers are initially set up to accept cookies but you can set your computer to refuse cookies. However, you may not be able to take full advantage of everything offered on this site if you do so.

Notwithstanding the above provisions of this section, information submitted to the City of Memphis's website may be subject to disclosure to another party provided by law.

Privacy Policy for Minors

Any information collected by any City of Memphis website from children 13 and under is subject to the same guidelines of the City's general privacy policy.

Security

Unless a particular page on this website indicates that encryption technology is being used, the user should not assume that information uploaded through that Web page to the City of Memphis's Web server will be treated as confidential. If a user submits information to the server through a page containing visible indicators of active encryption technology, the City of Memphis will take all reasonable precautions to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.

The City of Memphis reserves the right to change this policy at any time.
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