Automated Red-light Camera Program
Frequently Asked Questions
Why has the City of Memphis implemented an automated red-light enforcement program?
According to the Insurance Institute for Highway Safety, nearly 2 million crashes annually occur in intersections. In 2006, red-light running resulted in almost 900 fatalities and 144,000 injuries.
Red-light running is a problem. It is believed that an automated red-light camera program will reduce the number of red-light collisions and injuries associated with these crashes. The purpose of this violator-funded program is to increase traffic safety in Memphis. The goal of the program is to reduce red-light running violations, crashes, and injuries without impacting Memphis’ taxpayers.
The Insurance Institute of Highway Safety reports that camera programs reduce violations by 40-50 percent and crashes by 30 percent. Photo-enforcement programs are also extremely popular with citizens across the United States and Canada. USA Today reported in a 2009 survey that 69 percent of U.S. voters support the use of red-light cameras. Research in states where photo-enforcement programs already exist report even stronger public support for both red-light and speed cameras.
What is a red-light running violation?
A red-light running violation occurs when a motorist enters an intersection after the traffic signal has turned red. Motorists already in the intersection when the signal changes to red, waiting to turn for example, are not considered red-light violators.
Where will the red-light cameras be located?
The first intersections that will have camera installations are listed below. Each camera location will be marked clearly with signs. According to the Memphis Police Department, these intersections consistently rank in Top 20 Most Dangerous Intersections in Memphis.
Austin Peay Hwy and Yale Rd
Dexter Rd and Germantown Pkwy
E Shelby Dr and Lamar Ave
E Shelby Dr and Getwell Rd
Germantown Pkwy and Trinity Rd
Poplar Ave and S Highland St
American Way and Lamar Ave
Cordova Rd and Germantown Pkwy
E Shelby Dr and Millbranch Rd
Hickory Hill Rd and Winchester Rd
Lamar Ave and Winchester Rd
N Germantown Pkwy and US-64
Riverdale Rd and Winchester Rd
How does the red-light camera work?
§ The system activates when motion is detected just prior to the stop bar AFTER the traffic signal has turned red. The cameras capture two images of an alleged violation, taken from the rear of the vehicle.
§ The first image shows the vehicle at the white stop bar and the illuminated red light.
§ The second image shows the violator in the middle of the intersection with the red light illuminated.
§ The license plate image is a close-up from one of the images captured.
§ Data, including the time, date, and duration of the yellow and red lights, also is recorded.
§ Cameras also record a 12-second digital video of the violation, including six seconds prior to and six seconds after running the red light.
Why does the camera flash when no one actually runs the red light?
The red-light camera system is designed to take two rear photographs of a vehicle that may be committing a violation. The first rear image captures the vehicle prior to entering the intersection with the traffic signal red, and the second image shows the vehicle continuing through the intersection during the red signal phase.
On occasion, a vehicle approaching an intersection with a red light may come to a stop before entering the intersection yet trigger the red-light camera system, causing the flash to discharge. In addition, a vehicle approaching the intersection and making a right turn may not come to a complete stop but only slow before continuing to turn, triggering the red-light camera system and causing the flash to discharge.
The Memphis Police Department reviews each violation event captured by the red-light camera system and makes the final decision to issue a Notice of Violation. All flash incidents do not equate to a Notice of Violation.
Why did I receive this Notice of Violation?
Based upon images captured by the automated system, your vehicle was determined to have committed a red-light violation. As the vehicle owner, the Notice of Violation is mailed to you.
How much is the fine?
The fine is $50.00 for each offense.
How much time do I have to pay my Notice of Violation?
You must pay the civil penalty on or before the due date on your Notice of Violation. The due date for payment is located on the top and bottom right of your Notice of Violation.
What are my options?
1. Pay the fine.
§ Pay Online. Logon to www.ViolationInfo.com and enter your Notice number and PIN number shown in the red box on the front right of your Notice. Click the Pay button. There is a convenience fee of $4.00 that will be assessed at the time of payment.
§ Pay by Mail. Mail your check or money order, payable to the City of Memphis, in the enclosed envelope along with the coupon printed at the bottom of the notice. Write the Notice number and the license plate number on your check or money order. Do not mail cash. The mailing address is:
City of Memphis
Photo Enforcement Program
Knoxville TN 37995-8325
§ Pay by Credit Card. Call toll free 1-866-790-4111 between the hours of 8:00 a.m. to 5:00 p.m., Monday-Friday. There is a convenience fee of $4.00 that will be assessed at the time of payment.
§ Pay in Person. You may drop off your payment in person, Monday through Friday, 8:00 a.m. to 4:00 p.m. at City Clerk’s Office, City of Memphis, 201 Poplar, Room LL-80, Memphis, TN 38103.
2. Request a hearing.
You may request a hearing in writing. A Hearing Request Form will be included on the back of the Notice of Violation. The form can be found at www.ViolationInfo.com. Complete the form and mail it to the Violation Processing Center, P.O. Box 59995, Phoenix, AZ 85076-9995.
3. Submit an Affidavit of Non-Responsibility.
You may submit an Affidavit of Non-Responsibility. Submit it if your vehicle was sold or stolen. If the vehicle was in the care, custody or control of another person, the Affidavit must be notarized. You may obtain an Affidavit of Non-Responsibility by visiting www.ViolationInfo.com. This Affidavit must be completed accurately and in its entirety and presented to the court at the time of your hearing.
Visit www.ViolationInfo.com to view information about your Notice of Violation. You will be asked to enter your Notice number and PIN number, found on the front of your Warning or Notice of Violation in the upper right corner, inside the red box. What if I was not the driver/owner of the vehicle at the time of the violation?
Per the Memphis rules, you may request a hearing and submit an Affidavit of Non-Responsibility by mail. The Affidavit must be completed accurately and in its entirety. You may obtain this form either by downloading and printing the form from www.ViolationInfo.com or visiting the Court in person. Bring the completed form to the Court in person on your hearing date.
What happens if I ignore the Notice of Violation?
Failure to pay the civil penalty or appear in court to contest the citation or warning notice on the designated date, shall result in an assessment of court cost of forty-five ($45.00) dollars
Will I receive any points on my driving record for this Violation?
No. This is a civil liability that is not reported to the Tennessee Department of Motor Vehicles.
Will my insurance rates be affected?
No. This is a civil liability and is not reported to any insurance agencies.
Will the red-light cameras take a picture of the driver of the vehicle?
No. A violation of the Memphis Ordinance is a civil violation assessed against the owner of the vehicle; it is not a criminal violation. Similar to a parking ticket, there is no need to identify the driver and therefore, no need to capture an image of the driver.
What if I was issued a citation from an officer for the same offense?
The citation issued by a police officer takes precedence over the Notice of Violation. You must request an adjudication hearing and bring both the citation and the Notice of Violation with you to the hearing. The adjudication hearing officer will take the appropriate actions.
I have received multiple Notices of Violation; do I have to send in a separate payment for each?
No. You may send one check in one envelope – but you must include payment coupons for each Notice of Violation you received. If you received three violation notices, you may send in one check and three coupons with each Notice number written on your check.
What if my check bounces?
You will be responsible for a returned check fee of $25.00 – in addition to any late fees and the original fine amount. You will receive a letter from the City of Memphis detailing the new amount due.
What is the refund policy?
A refund check may be issued under the following circumstances:
§ Duplicate and/or overpayment of a Notice of Violation; or
§ Overpayment of the Notice of Violation as a result of a hearing.
If you are entitled to a refund, please submit your request on the Red-Light Refund Form and send to the address specified at the top of the form.
Can I make payments in installments or set up a payment plan?
No. Payment plans are not available.
My payment has already been sent; will I still be charged late fees?
Late fees will NOT be assessed if your payment is received on or before the due date located on the front of your Notice of Violation.
I paid the violation; why did I receive another Notice?
The Notice you just received could be for additional violations or it could be a second notice which is now a Delinquent Notice. If it is a Delinquent Notice, chances are that your payment and the Notice crossed in the mail. It can take as many as 10 business days to show in the system once it has reached our office. Call 1-866-790-4111 to confirm that your payment was received.
What happens if I do not pay the Notice of Violation?
The City of Memphis will begin collections of the civil penalty through a collections agency.
I do not believe I ran a red light. Where can I go to view my images and video?
To view video and images, logon to www.ViolationInfo.com and enter the Notice Number and the PIN Number located at the top right of your Notice of Violation. If you do not have Internet access, you may visit the Memphis City Clerk’s Office, 201, Poplar, Room 1-11A between 8:00 a.m. and 4:00 p.m., Monday through Friday, for Internet access to view your images.
I do not believe I ran a red light and want to discuss my case with someone.
You must request a hearing in writing on or before the due date listed on the top and bottom right of your notice in order to request a review of your Notice of Violation before a hearing officer as detailed in the Memphis Ordinance.
Can I make a hearing request over the phone?
No, all requests must be in writing.
Is there more than one place that I can attend my hearing?
No, there is only one location. Hearings are held at the City of Memphis, 201 Poplar, Lower Level, Memphis, TN 38103.
Can I bring a lawyer to the hearing with me?
How do I know that these violations are valid?
Images of your vehicle were captured and recorded by an Automated Intersection Safety System. You can review your images and video of the actual occurrence online. The images and video were reviewed by several qualified technicians and finally by the Memphis Police Department before the alleged civil liability was affirmed and mailed to you as the registered owner or identified driver. You have the option of contesting the Notice of Violation by requesting a hearing in writing.
What company provides the red-light camera program in Memphis?
The City of Memphis has contracted with American Traffic Solutions Inc. (ATS) which provides red-light and speed camera enforcement programs for more than 170 communities across North America. More information about ATS is available at www.atsol.com or www.RedLightCamera.com.